”Consumer expectations are increasingly shaped by their experiences across other industries. In the interest of future success, lawyers must carefully consider how their firms will meet the needs of future clients”
”In learning more about how consumers approach their legal problems, we can better understand what shapes their decision to hire a lawyer.”
”As we learn more about what influences both positive and negative client experiences, lawyers will be in a better position to improve client satisfaction, generate repeat business, and earn new referrals.”
- extracted from the Clio Legal Trends Report 2018
