A Parable: Creating a Stream Adapted from an audio segment by Robert Kiyosaki, best selling author of “Rich Dad, Poor Dad” A Spring Runs Dry The story is told of a spring that ran dry in a small mountain village. The leaders gathered to determine how they would supply the village with clean water. There was…
The term ‘disruption’ or ‘disruptive innovation’ is the buzzword commonly used in business circles to describe how small companies with minimal resources are able to enter a market and displace an established system. Tony Robbins (www.tonyrobbins.com) describes it best when he says disruptive innovation is an innovation that creates a new market and value network…
‘’May you have the hindsight to know where you’ve been, the foresight to know where you are going and the insight to know when you have gone too far.’’ –famous Irish Blessing
About this webinar Statistics indicate that many small businesses do not survive for longer than three years. This includes professional service providers like law firms. There are many reasons that lead to a firm’s demise. This could include inadequate capitalisation, financial mismanagement or for one reason or the other, the inability to attract lucrative work…
Treat your client like you would want to be treated. Legal problems bring out the worst in people. To provide the best customer service you need a professional level of empathy. In simple terms, how would you like to be treated if you were in the client’s shoes. It could be said that lawyers lack…
Does client satisfaction lead to new business? Clio Legal Trends 2018 Report recommends that the following should be considered in measuring client satisfaction: Overall cost of service Ease of understanding case expectations ‘Bedside manner‘ of personality (rapport, approach) Knowledge of the legal system and process Ease of getting information on case status Ease of accessing…
