Hindsight, Foresight & Insight
‘’May you have the hindsight to know where you’ve been, the foresight to know where you are going and the insight to know when you have gone too far.’’ –famous Irish Blessing
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Position Your New Law Firm Webinar | 2019: Tools to enable you to position your law firm as a successful business
About this webinar Statistics indicate that many small businesses do not survive for longer than three years. This includes professional service providers like law firms. There are many reasons that lead to a firm’s demise. This could include inadequate capitalisation, financial mismanagement or for one reason or the other, the inability to attract lucrative work…
The Golden Rule of Customer Experience
Treat your client like you would want to be treated. Legal problems bring out the worst in people. To provide the best customer service you need a professional level of empathy. In simple terms, how would you like to be treated if you were in the client’s shoes. It could be said that lawyers lack…
Does client satisfaction lead to new business?
Does client satisfaction lead to new business? Clio Legal Trends 2018 Report recommends that the following should be considered in measuring client satisfaction: Overall cost of service Ease of understanding case expectations ‘Bedside manner‘ of personality (rapport, approach) Knowledge of the legal system and process Ease of getting information on case status Ease of accessing…
Why Do People Hire Lawyers?
Why are lawyers often overlooked by clients in commercial transactions? Most clients are opting to handle their business transactions themselves without involving lawyers. The Clio Legal Trends Report 2018 points out that lawyers are often overlooked as a solution and spend time speaking to clients that never hire them. The report states further that in…
Behind every obstacle lies an opportunity
Many years ago, a king placed a huge rock on a frequently used pathway and hid himself nearby to see who would remove it. He watched as some of his wealthiest merchants and advisors simply just walked around the huge rock. Instead, he heard many of them complain that the king was not keeping the…