Daily Archives: February 6, 2019

Does client satisfaction lead to new business? Clio Legal Trends 2018 Report recommends that the following should be considered in measuring client satisfaction: Overall cost of service Ease of understanding case expectations ‘Bedside manner‘ of personality (rapport, approach) Knowledge of the legal system and process Ease of getting information on case status Ease of accessing…

Why are  lawyers often overlooked by clients in commercial transactions? Most clients are opting to handle their business transactions themselves without involving lawyers. The Clio Legal Trends Report 2018  points out that lawyers are often overlooked as a solution and spend time speaking to clients that never hire them. The report states further that in…